Terms & Conditions Of Use
1. All items remain the property of Sussex Pine Online until fully paid for.
2. All balances must be cleared before a delivery date can be booked.
3. All wooden furniture is prone to slight warping/cracking/color changes and indentations over the months/years. This is a natural feature of owning solid wood items and is not a fault.
4. If you ask that the furniture you buy from us is to be delivered to a third party, Sussex Pine Online won't be responsible for the furniture from the date that it was delivered.
5. The 14-day cancelation period will become invalid and a refund will not be given. The item will then become the responsibility of the third party and yourself.
6. Our delivery men are not insured to take furniture upstairs or to assemble furniture at the delivery address, our drivers work alone so help may be needed to take your item from the van to inside your home.
7. Wooden Items may discolor, crack, shrink, or warp if they are placed in direct sunlight, in front of radiators, etc. Or in a room with high humidity or excess heat.
8. All sales are final, if you are not happy with your product please contact us as soon as possible, we do advise all our customers to come and view the products they are buying before they make a purchase.
9. It is the customer`s responsibility to ensure all goods are the correct size. Any goods agreed to be returned due to being the wrong size will be subject to a charge.
10. It is the customer`s responsibility to ensure all accesses are clear for the furniture to be delivered safely and to ensure the furniture will fit through the entrance.
11. Please allow 1 – 4 weeks for delivery of new furniture depending on what items we have in stock, delivery on used furniture can be made much quicker.
12. If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement, or refund of the goods or their value.
13. You are welcome to arrange for your courier to collect items purchased or to collect in person, but we will not be held responsible for any damage caused in transit.
14. Safe Access for Delivery: The customer is responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier's delivery staff consider access to be unsafe, they will not deliver the goods until safe
15. If we are unable to deliver the goods due to there being no safe means of access, we reserve the right to cancel your order and refund the payments subject to our refund policy.
16. Safe Access for Delivery: The customer is responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier's delivery staff consider access to be unsafe, they will not deliver the goods until safe access is provided.
17. If items are received damaged, please call us immediately on 07947 851201 and we will rectify the problems as soon as possible. Please do not ask our carriers to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this, please ignore this and be sure to email or call us directly. Please report damages within 24 hours of delivery.
(Please note we will require proof of the damage from a photograph to facilitate allowance, exchange, or refund of the item.)
18. If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement, or refund of the goods or the value thereof.
19. If paying by bank transfer, please pay in full within 72 hours.
Terms & Conditions of Use:
1. All items remain the property of Sussex Pine Online until fully paid for.
2. All balances must be cleared before a delivery date can be booked.
3. All wooden furniture is prone to slight warping, cracking, color changes, and indentations over time. This is a natural feature of owning solid wood items and is not a fault.
4. If you request delivery of the furniture to a third party, Sussex Pine Online will not be responsible for the furniture once it is delivered.
5. The 14-day cancellation period will become invalid and a refund will not be given. The item will then become the responsibility of the third party and yourself.
6. Our delivery personnel are not insured to take furniture upstairs or assemble furniture at the delivery address. Our drivers work alone, so you may need to assist in bringing the item from the van into your home.
7. Wooden items may discolor, crack, shrink, or warp if placed in direct sunlight, in front of radiators, in a room with high humidity, or in excessive heat.
8. All sales are final. If you are not satisfied with your product, please contact us as soon as possible. We advise all our customers to inspect the products they are purchasing before making a final decision.
9. It is the customer's responsibility to ensure all goods are the correct size. Any goods agreed to be returned due to incorrect sizing will be subject to a charge.
10. It is the customer's responsibility to ensure all accesses are clear for the furniture to be delivered safely and to ensure the furniture will fit through the entrance.
11. Please allow 1 – 4 weeks for delivery of new furniture, depending on what items we have in stock. Delivery for used furniture can be made much quicker.
12. If our carriers accidentally damage goods during delivery, our liability for that damage is limited to the repair, replacement, or refund of the goods or their value.
13. You are welcome to arrange for your courier to collect items purchased or to collect in person, but we will not be held responsible for any damage caused in transit.
14. Safe Access for Delivery: The customer is responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier's delivery staff consider access to be unsafe, they will not deliver the goods until safe access is provided.
15. If we are unable to deliver the goods due to a lack of safe means of access, we reserve the right to cancel your order and refund the payment, according to our refund policy.
16. Safe Access for Delivery: The customer is responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier's delivery staff consider access to be unsafe, they will not deliver the goods until safe access is provided.
17. If items are received damaged, please call us immediately on 07947 851201 and we will rectify the problems as soon as possible. Please do not ask our carriers to arrange exchanges without emailing or calling us, as information may not be relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this, please ignore this and be sure to email or call us directly. Please report damages within 24 hours of delivery.
Please note that we will require proof of the damage from a photograph to facilitate allowance, exchange, or refund of the item.
18. If our carriers accidentally damage goods during delivery, our liability for that damage is limited to the repair, replacement, or refund of the goods or their value.
19. If paying by bank transfer, please pay in full within 72 hours.